We pride ourselves on one of the best-documented themes on Themeforest. They come with the following:
- 100 + help articles written by us
- 34 Meticulously-scripted and professionally-produced HD video tutorials for beginners
- Extensive setup guide.
- In-Dashboard Contextual Help. There are little helpers everywhere in the interface that let you retrieve quick information about the particular fields you are currently viewing.
VamTam provides theme-related support via our Help Desk, knowledgebase & video tutorials. We may request your login and FTP details when needed. We will communicate via e-mail or a ticket to protect your confidential details.
Our general support hours are Monday to Friday, 0 - 24h. During this time, we can generally provide feedback on any support queries within 8 - 14 hours, whilst we will also commit to answering any queries during weekends and holidays within 24-48 hours.
The extent of our support
We only cover support for our themes and cannot give general WordPress support that isn't related to our themes. For general WordPress support, you will have to use www.wordpress.org/support.
We also don't provide support related to third-party plugins, server configuration, CDN, caching etc.
Definition of modification support
If you request modification help, which only requires us to publish a couple of lines of code, we will gladly assist you. If your query requires more than that amount of code to be published, we can only provide guidance, and you would then need to hire a developer if you don't have the skills to implement it yourself. If you need some feature not provided by the Vamtam framework and the theme, feel free to contact us, and we may include it in one of the future updates. Usually, popular requests take priority.
Our commitment is to fix all theme bugs as quickly as possible after they are brought to our attention. We can fix bugs within 24 - 48 hours during our general support hours.